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You can cancel your order before it is shipped. Go to your account, open your order details, and click the cancel button. If the order has already been shipped, please contact our support team for help.
Your registration may be delayed due to incomplete information, system checks, or high traffic on the website. Please make sure all your details are correct. If the delay continues, contact support for assistance.
You need a registered account, a valid shipping address, and a payment method such as a debit card, credit card, or other available payment option on our website.
After your order is shipped, you will receive a tracking number by email or SMS. Use that tracking number on our website or the courier’s website to see the delivery status.
If you are eligible for a refund, submit a return request from your account or contact our support team. Once your return is approved and the product is received, your refund will be processed within a few working days.